At Victory Shop, we stand behind our premium archery equipment with the same confidence you place in your bow’s accuracy. If your purchase doesn’t meet expectations, our straightforward returns process ensures quick resolution.

Eligibility Requirements

To qualify for return or exchange:

  • Item must be in original, unused condition (with all tags and packaging intact)
  • Return initiated within 15 days of delivery date
  • Original proof of purchase provided
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:
  • Fletched arrows (due to potential damage during test firing)
  • Custom-configured compound bow packages
  • Opened bowfishing rests with signs of water exposure

Return Process

  1. Initiate Request: Email [email protected] with your order number and reason for return (template provided below)
  2. Receive Authorization: Our team will respond within 48 hours with return instructions and RMA number
  3. Package Securely: Repack items in original packaging with all accessories (just as you’d protect your compound bow case during transport)
  4. Ship Returns: Send to our California facility using a trackable method (return shipping at customer’s expense)

Exchange Process

For size or model exchanges (e.g., switching between compound hunting rests and target rests):

  1. Follow standard return process
  2. Specify desired replacement item in your request
  3. Price differences will be reconciled via original payment method

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (like our careful inspection of tournament-grade equipment)
  • Refund Method: Original payment form (credit card, PayPal, etc.)
  • Bank Processing: Additional 5-10 business days depending on financial institution

Note: Original shipping fees are non-refundable except in cases of our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Victory Shop Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product Name: [e.g., “Hunting Compound Bow Case”] Reason for Return: [Please specify – sizing, damage, incorrect item, etc.] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Return Shipping Address

Victory Shop Returns
4780 Ingram Road
San Francisco, CA 94102
USA

Pro Tip: Consider purchasing shipping insurance for high-value items like compound bows or crossbow cases – we cannot be responsible for damage or loss during return transit.

For international returns (excluding Asia and remote regions), please contact us first for customs documentation requirements.

Questions? Our customer service archers are ready to help at [email protected].